Table Stakes of Professional Engagement
Professional engagement impacts client satisfaction which leads to better financial performance of the firm. Because engagement doesn’t magically appear out of thin air, the right conditions ought t...
Thinking on Strategic Management and Organizational Entropy in Professional Firms.
You are most welcome to read and comment on the ideas and perspectives in these articles which are regularly written for top management of professional service firms.
The pieces cover a broad range of managerial topics: growth, structure, marketing, branding, positioning, differentiation, websites, lead generation, teamwork, professional career & skills, motivation, and firm culture.
We create and publish content to encourage, support and facilitate professional competence. Motivated by exploratory curiosity, we go through the trouble of thinking in the spirit of figuring things out. When we are successful, we share our discoveries with leaders. When we fail, well, we see that as an opportunity to learn.
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Boosting Workplace Productivity through Conversations
One simple managerial intervention may drastically boost productivity of your firm’s professionals.
Four Goal Facilitators to Improve your Service Offerings
The famous expert on organizing may teach us a thing or two about making our offerings complete.
How to Think about Positioning a Professional Firm
Poles and spans, lenses, function, and timing — everything you need to know to understand positioning better.
Branding professional services: two opposite perspectives
Branding is a painful process. Marketing firms want it to appear more valuable and smooth than it really is. Professional firms often downplay or disregard the benefits of branding. With two opposite ...
Performance of a Professional in a Nested Structure of a Firm
In a professional service firm, every staff member, professional, and partner operate in a nested relational structure. The overall performance of an individual relies on its proper position at each i...
Diagnose, Explore, Prescribe & Execute for the Right Buyer
Not every buyer is shopping for all four stages of the engagement. Matching buyer's type to the right mix of these four phases is key to market success of the firm.
Preventing Quiet Quitting among Professionals
The biggest problem you currently have at your firm is the one you aren’t aware of. Like a mold behind a drywall, it’s invisible to you but every inhabitant (employee) is exposed to its noxious fu...
The buyer is always right ... even when they're not
It appears that buyers of professional services are happy with making the same mistakes over and over again. Why wouldn't they take your professional advice when it is clearly in their interest?
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