Table Stakes of Professional Engagement
Professional engagement impacts client satisfaction which leads to better financial performance of the firm. Because engagement doesn’t magically appear out of thin air, the right conditions ought t...
Thinking & Articles on Management of Professional Services firms
In our experience most professional services firms are capable of doing great work for their clients. It isn't the inability or lack of the desire to do better work for better clients while being paid more. It is the quality of business decisions made that has most impact on outcomes.
Sixty five percent of top-level managers believe their decisions became more complex. Less than half believe they are timely. And 60% percent think that half of the time is being constantly wasted.
In these articles we explore ways of managing your Professional services practice better than an average firm.
Boosting Workplace Productivity through Conversations
One simple managerial intervention may drastically boost productivity of your firm’s professionals.
Eight Goal Facilitators to Improve your Service Offerings
The famous expert on organizing may teach us a thing or two about making our offerings complete.
Performance of a Professional in a Nested Structure of a Firm
In a professional service firm, every staff member, professional, and partner operate in a nested relational structure. The overall performance of an individual relies on its proper position at each i...
Preventing Quiet Quitting among Professionals
The biggest problem you currently have at your firm is the one you aren’t aware of. Like a mold behind a drywall, it’s invisible to you but every inhabitant (employee) is exposed to its noxious fu...
Practical Considerations dealing with the Talent Crisis
The ongoing talent pipeline crisis in the accounting profession isn't the first one. We've faced comparable challenges two decades ago, and know which levers to pull to make it better at the level of...
Raise the bar and don't jump
Often we lower the bar after failing at a challenge. This has a negative impact on morale which affects financial performance. We fail to notice that the bar hadn't had to be lowered. With a different...
The Zebra Strategy
Differentiation helps clients to distinguish companies within the same category. A zebra with yellow & purple stripes would definitely stand out from the rest of the herd. So why aren’t there a bunc...
The Problem of Two Buckets
Decision makers tend to view the means associated with the attainment of business objectives as either costs or investments. The assignment to either of these two buckets occurs almost instantly. The ...