A well-designed touchpoint map allows your prospects to experience your firm across all four quadrants. A typical small-to-medium size professional services firm shouldn’t allow itself to stretch resources too thin, and has to select priorities to focus on.
This module gives a broader picture on points of contact with your firm. And allows you to plan your limited resources for the most impactful and immediate ones.
This module is like a hand to a glove for the Roadmap module where we list objectives, assign budgets and people to particular touch points.
Here is what you can expect from this module:
- List of required touch points.
- Ranking by multiple parameters.
- Application of the SCP model to see which touchpoints are most aligned.
- Mapping of touchpoints into four quadrants for holistic client experience.
Connect with us to develop meaningful touch points for your firm
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